Action Plan

Action Plan-Initiatives Template Strategy 1- High Quality n Impactful Program

Strategic Thrust

Strategic Thrust Template Strategy 1- High Quality n Impactful Program

Day 4 Lesson Learned: Communication Technique

Rapport

When people are like each other, they tend to like each other. The NLP process of rapport creates a feeling as if the participants like each other. Rapport is a process of responsiveness, and not necessarily "liking."

Rapport is established by pacing and leading. The Following are major elements of rapport:

Physiology (55%)
Posture
Gestures
Facial expressions and blinking
Breathing

Tonality (38%)
Voice
Tone (pitch)
Tempo (speed)
Timbre (quality)
Volume (loudness)

Words (7%)
Predicates
Key words
Common experiences and associations
Content chunks

You can also match one part of the body with another (for example, breathing with finger tapping). This is called cross-mirroring, and can highly covert.

Day 3 Activity: Cafe World

Question 1: What is your perspective/experience on KM in your organization?

Experience

1. Knowledge Sharing session
   
2. Knowledge bank
   
3. Knowledge dissemination
   
4. Working experience


5. Collaboration

Question 2: Techniques and methods

Techniques

1. Coaching one to one


2. Seminar


3. Biography

Methods

1. Cafe World


2. Interview


3. Industrial attachment

Question 3: What is the contributing factor that encourages people to share in an organization?

Contributing Factor

1. Healthy competition


2. Incentives, reward, recognition


3. KPI enforcement
   
4. Financial


5. Tools and utilities


6. Culture and environment

Issues

1. Budget


2. Cooperation


3. Ready infrastructure


4. Reluctant to share

Lesson Learned Day 3

What is Visual Map?


How do you capture knowledge?

1. Visual Map


2. Action point


3. Interview

How do you disseminate knowledge?

Knowledge can be disseminate through K-Cafe also known as Cafe World.

Cafe World : Warung Kita

Lesson Learned Day 2

What are the tools available for Knowledge Sharing?

1. Screen Sharing
2. VOIP Audio Conferencing
3. Video Conferencing
4. Co-Browsing
5. Event Scheduling
6. Chat
7. Instant Messaging
8. Whiteboarding
9. Web Conferencing
10. Large Audience Webinars
11. Virtual 3D immersive Collaboration
12. Document Publishing
13. Workgroup Management Tools
14. Document Sharing
15. Web Presenting

What are the methods available for Knowledge Sharing?

Scavenger Hunt

A scavenger hunt is one of the Knowledge Management methods that focus on capturing and disseminate knowledge in teams.

A scavenger hunt is a game in which individuals or teams seek to gather a number of specific items — usually without purchasing them — or perform tasks or take photographs as specified by a list.

Some scavenger hunts are held online and offline, where players have to find particular information on the web or in the nearest location. Scavenger hunts can easially be played either outdoors(around town, parks, back yards, ect, are great places to have a scavenger hunt) or indoors(malls, house, shoppes ect. are great places).

Knowledge Cafe

A knowledge café or World Café is a type of business meeting or organisational workshop which aims to provide an open and creative conversation on a topic of mutual interest to surface their collective knowledge, share ideas and insights, and gain a deeper understanding of the subject and the issues involved.A knowledge café or World Café is a type of business meeting or organisational workshop which aims to provide an open and creative conversation on a topic of mutual interest to surface their collective knowledge, share ideas and insights, and gain a deeper understanding of the subject and the issues involved.

Day 2 Activity - Collaboration Tools

EVENT SCHEDULING TOOLS

Event scheduling is the activity of finding a suitable time for an event such as meeting, conference, trip, etc. It is an important part of event planning that is usually carried out at its beginning stage.

1. Doodle (http://doodle.com/)
Free service
Online
Features:
a. For private users / organisations
b. Basic features: schedule an event, make a choice
c. Poll option, calendar sync
d. Unlimited numbers of poll and participants
e. File upload (max. 100MB per poll)
f. Event address
g. Dashboard with poll initiated and participated
h. Identification: only you can change your vote

2. EMS Scheduling Software
- EMS software offers a full suite of facility scheduling and event calendaring solutions that empower any size organization with meeting or event space to maximize utilization, streamline communications and reduce operating costs.
- Free trial / Pay
- Windows, Web Based
- Online/Self Service
- Features:
a. schedule rooms and resources efficiently without double-booking
b. manage meetings and events
c. online calendars
d. schedule services like catering
e. manage your inventory of resources and equipment
f. handle the billing for every detail

3. Mimosa Scheduling Software
- Freeware / Downloadable
- Online
- Features:
a. User-friendliness
b. Free upgrades and free support.
c. Openness of the software allows you to move data easily to and from other applications via numerous Clipboard selections and the text file conversion tools.
d. Enormous capacity of Mimosa allows you to manage up to 300,000 timetables, 30 slots in a day of a 7-day week, 255 terms and over 8000 codes in a single small file.
e. Mimosa is slim and fast.
f. Flexible architecture enables Mimosa to fit for all types of users, very easily.
g. Professional approach will ensure that you can always find the right means for every task among its 600 menu selections, including also the efficient timetable optimization tools.
h. Several departments can use Mimosa simultaneously and automatically merge their files over a network, expanding its capacity even larger.

CHAT TOOLS

1. mIRC
- Support file sharing
- Online
- Commercial
- Multiuser chat

2. ICQ
- Multiuser chat
- Support file transfer

3. ChatZilla
- Free
- Open Source
- Support file transfer
- Online
- Multiuser chat

INSTANT MESSAGING TOOLS

1. Yahoo Messenger
- Support voip including voice and video conferencing
- Allow file sharing
- Online gaming between users
- Store chat history in user's PC
- Allow offline messaging
- Mobile support - SMS to mobile devices
- Interoperability with MSN

2. MSN
- Support voip including voice and video conferencing
- Allow file sharing- Online gaming between users
- Store chat history in user's PC
- Allow offline messaging
- Mobile support
- SMS to mobile devices

3. Gtalk
- Support voip including voice and video conferencing
- Allow file sharing
- Store chat history in user's emal
- Mobile support
- SMS to mobile devices

KM Day 1 : Lesson Learned - Introduction

What Is Knowledge?

Knowledge is where information being applied for use.


Why knowledge?

Knowledge is what human beings need to perform necessary and optional tasks throughout their lives. Information and data does not enable performance.


Data + Information + Knowledge

Data in its own way known as a collection of discrete objects, facts or events out of context. Data has no reference to space or time. In some advance way we can say collection of some objects or results of some process are known as data. It is also known as unprocessed information. Inside the spread sheet of excel in each cell we store data, on its own it does not give any information. When we store the sells figure of the company in a spread sheet we call it as data. We may do some categorization on the data to get meaning full output from it.

The processed data is known as information. From a collection of data we can derive meaningful information (conclusion). We can't call it information if we are not getting any result (conclusion) out of our data. The sells figure stored in a spread sheet on its own can't give any conclusion but on observation or by statistical tools we can see that north region the sells are better than southern region. This is the information we get out of the sells data.

After Data and information Knowledge is in the next stage of evolution. When we apply our experience, jurisdiction or judgment to the information we get knowledge. Knowledge is the result of learning. Knowledge is the internalization of information, data, and experience. In our sells data we can conclude that more marketing efforts or promotions are required in south than in north to improve the sells in southern region. Knowledge is divided into two types, tacit knowledge and explicit knowledge. Organization learning depends on knowledge creation process which is explained in SECI ( Socialization, Externalization, combination, Internalization) cycle.

Information And Value

1. Accuracy
2. Timeliness
3. Engagement
4. Application
5. Rarity

How To Articulate Knowledge?

1. Through printed media such as books, documents, manuals as well as multimedia tools including videos and computer presentation.
2. Verbally transferred by coaching session, peer to peer, mentor - mentee or trainers - trainee.

Elements Of KM

1. Community
2. Domain
3. People

KM and Technologies

1. Document Management
2. Web Conferencing
3. Knowledge Refinement
4. Intranet
5. Groupware
6. Workflow
7. Decision S. System
8. Data Warehouse

Others

1. Knowledge asset

Human Capitals - ASK ( Attitude, Skills, Knowledge )

2. Customers Capitals

• Distribution Channels
• Franchise Agreements
• License Agreements
• Loyalty

3. Structural Capital

• Copyright
• Corporate Culture
• Design Rights
• Financial Relations
• IT Infrastructure
• Managemat Process
• Service Marks
• Trade Secrets
• Trademarks