Wednesday, March 24, 2010

Day 4 Lesson Learned: Communication Technique


Rapport

When people are like each other, they tend to like each other. The NLP process of rapport creates a feeling as if the participants like each other. Rapport is a process of responsiveness, and not necessarily "liking."

Rapport is established by pacing and leading. The Following are major elements of rapport:


Physiology (55%)
Posture
Gestures
Facial expressions and blinking
Breathing

Tonality (38%)
Voice
Tone (pitch)
Tempo (speed)
Timbre (quality)
Volume (loudness)

Words (7%)
Predicates
Key words
Common experiences and associations
Content chunks

You can also match one part of the body with another (for example, breathing with finger tapping). This is called cross-mirroring, and can highly covert.

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